Crafting peace and building a safer world

Citizen Helpdesks

Accountability Lab

Citizen Helpdesks are a pioneering citizen feedback, dialogue and community voice platform to ensure accountability in the development process. The Helpdesks collect critical information from hundreds of communities to solve daily problems for citizens and close the loop on challenges related to everything from service delivery, to human trafficking, to natural resource management and security issues. In Mali, our Helpdesks in the center and the north of the country are providing data for the government and donors from places they are unable to visit, providing the basis for new thinking about peace-building approaches.